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Business Process Management Overview

Business process management (BPM) enables organizations to align internal business functions with customer needs, and helps executive determine how to direct, monitor and measure company resources. When properly executed by qualified professionals, business process management has the capacity to reduce costs, enhance efficiency and productivity, and minimize errors and risk – thereby protecting and optimizing corporate resources. Implementing best practices in business process management contributes to sound financial management and provides feedback on how well an organization is succeeding in meeting its goals. Some of the other key objectives and benefits associated with business process management include the following:

  • Increase Accountability
  • Improve Reliability
  • Simplify Regulatory Compliance
  • Avoid Waste
  • Promote Safe Working Conditions and Protect Company Resources and Information
  • Collaboration and knowledge sharing
  PEGA BPM facilitates business-IT collaboration throughout the BPM project lifecycle. Business-friendly forms and visual tools capture every aspect of how work gets done—from process to user interfaces, rules, and integration.
  What you see is what you get. Pega BPM automatically translates business requirements into finished applications—completely eliminating manual programming. And when requirements change, you can directly update your solution, eliminating the time and cost of hand-coded system maintenance.
  Pega BPM doesn’t just simplify work, it automates it. Pega BPM receives and routes work across multiple channels and organizational silos, reports and charts work progress, researches relevant data, responds optimally, and automatically resolves work when possible.
  Pega BPM efficiently delivers repeatable, differentiated solutions by first capturing elements that are common and shared, and then specializing them to meet the diverse needs of your business. The Pega Situational Layer Cake™ automatically tailors processes to match the current situation, adjusting the solution by any number of dimensions, such as customer type, product, channel, department, geography, language and time.
  The rapid proliferation of mobile devices and social channels creates opportunities for companies to better serve customers and empower employees wherever they go. Pega Omni-Channel UX™ is a responsive, standards-based UI that reduces the time and cost to design and deploy today’s multi-channel applications.
  On-premises or in Pega Cloud, Pega BPM simplifies integration with systems of record and delivers secure, scalable, and highly available BPM applications.

PEGA Situational Layer Cake

One of the key improvements from the traditional BPM solutions for PEGA is to enforce common business practice. PEGA requires defining the situational layer cake for every application which helps and identifies the common business practices across customers, regions/geographies, Channels, Products etc. In doing that the processes which are identified as common vs. specific are defined during requirement elicitation. During design and implementation the common process are defined in a reusable layer and specific requirements are defined a Customer/Geography/Products/Channels layer etc. Basic idea is to minimize increased maintenance, multiple application roll outs, copy, duplication of business rules, data modeling and user interfaces etc.